Effective as of April 21, 2021
Qargo Coffee, Inc., (“us”, “we”, or “our”) the owner of the Qargo Coffee quick service coffee
you visit Qargo Coffee quick service coffee shops that we may own and operate, license or
franchise; or when you use any website, mobile or tablet application, digital in-store kiosk, or
other online service or platform of Qargo Coffee, Inc. or any other Qargo Coffee, Inc. affiliated
company that links or refers to such website or application (collectively, the “Services”), as well
as our interactions with you on third party platforms (such as social media).
This page informs you of our policies regarding the collection, use, and disclosure of personal
data when you use our Services and the choices you have associated with that data.
We use your data to provide and improve the Services. By using the Services, you agree to the
collection and use of information in accordance with this policy.
1. Personal Information We Collect
When you use our Services, as described above, we collect personal information about you and
the services you use from various sources including the following.
Personal Information from:
Social media platforms;
Publicly available sources;
Third party service providers; and
Online tracking technologies.
When information identifies or is reasonably capable of being associated with, or could
reasonably be linked, directly or indirectly, with you or your household, we refer to it as
“Personal Information.” This Personal Information may include the following categories.
First name and last name
Address, State, Province, ZIP/Postal code, City
Unique identifiers that may identify your device or browser, but not you by name,
such as your username, account number, and password.
Commercial Information: Your purchase and usage history, goods and service
preferences, and payment and billing information.
Internet/Electronic Activity: Your IP address, web/app browsing and search history
related to our Services, and information regarding your interaction(s) with the Services.
Geolocation: Your device’s GPS signal or information about nearby WiFi access points
and cell towers.
Profile Inferences. The inferences that we draw from your Personal Information and
web activity to create a personalized profile so we can better identify goods and services
that may be of interest.
We also work with various types of data that are de-identified or aggregated, and not
reasonably capable of being associated with, or reasonably be linked, directly or indirectly, with
you or your household. This data is not Personal Information.
Personal Information You Provide to Us. We collect Personal Information you give us when you
use the Services. For example, we may ask for your name, e-mail address, year of birth, gender,
street address, or mobile phone number when you: visit one of our stores, visit our website or
use one of our Services, create an account with us, buy a stored-value card in-store or online,
participate in a survey or promotion, or take advantage of our in-store Wi-Fi service.
We may collect payment information, such as your credit card number, security code and
expiration date, to process a financial transaction you have requested. We also may collect
information about the products you buy, including where and how frequently you buy them,
your use of coupons and stored-value cards, and the rewards you earn through our loyalty
programs so that we can learn more about your interests and better serve you.
You may also choose to permit us to access information directly from your device, such as
information in the device’s “contacts list";. The term “your device” as used in this statement
refers to any computer, tablet, smart phone or other device you are using to access our website
or to operate the mobile application.
Personal Information Collected Automatically. In addition to the Personal Information, you
provide to us directly, we may automatically collect information about your use of the Services.
For example, we may collect:
Device information - such as your hardware model, IP address, other unique device
identifiers, operating system version, and settings of the device you use to access the
Usage information - such as information about the Services you use, the time and
duration of your use of the Services and other information about your interaction with
content offered through a Service, and any information stored in cookies and similar
technologies that we have set on your device.
Location information - such as your computer’s IP address, your mobile device’s GPS
signal or information about nearby WiFi access points and cell towers that may be
transmitted to us when you use the Services.
Personal Information Collected From Third-Party Sources. We may acquire or receive Personal
Information about you from publicly and commercially available sources, as permitted by law,
which we may combine with other information we receive from or about you. For example, we
may receive information about you from a social media site if you connect to the Services
through that site.
Other Personal Information We Collect. We also may collect other information about you, your
device, or your use of the Services in ways that we describe to you at the point of collection or
otherwise with your consent.
Personal Information Storage. We will keep your Personal Information for as long as it is
needed to fulfill the purposes for which it was collected and in order to comply with legal or
regulatory requirements, resolve disputes, and enforce our agreements.
Combination of Information. We may combine the Personal Information we receive from and
about you. We may also de-identify or aggregate information so it is no longer Personal
2. How We Use Information
When You Register or Create an Account. If you choose to use certain features on the Services,
you may need to register or create an account and provide Personal Information such as name,
email address, location, year of birth and a username and password that you choose. We use
this information to identify you and administer your account, including allowing you to login to,
navigate, and use our Services and view your account activity.
To Facilitate Participation in Our Stored - Value Card Programs. If you purchase a stored-value
card, we may also use your Personal Information, such as your name, payment details, and
purchase history to operate and manage that card, which may include setting up automatic
reload payments and providing online or in-store balance inquiries. We may also use this
information to develop and improve our product and service offerings and provide you with
tailored offers and information.
To Provide and Manage the Products, Programs and Services You Request. We use
information that we collect to process your purchases of products, enable you to participate in
features provided by the Services and in-store, administer and fulfill programs such as loyalty
programs, provide you with tailored offers, and improve the Services that we provide to you.
From time to time, we may offer you the ability to personalize our products and Services, such
as by uploading a photo or other information.
To Respond to You. When you contact us, we may collect information that identifies you (such
as your name, address and a phone number) along with additional information we need to help
us promptly answer your question or respond to your comment. We retain this information to
assist you in the future and to improve our customer service, products, Services, and
When you Make A Purchase. You do not have to provide any Personal Information when you
purchase merchandise with cash at a store. If you use a credit or debit card for your purchase,
your debit or credit card-related information will be collected to process and administer your
payment. When you make purchases through the online Services, we may collect information
such as your name, email address, billing address, the email or mailing address for delivery (if
applicable), phone number, and payment card information. This information is used to process,
fulfill and deliver your order.
To Contact You. We may contact you with offers and information about the Services and our
affiliates, including to inform you about our products, events, programs, promotions, and
special offers that may be tailored to your interests. We may also contact you to inform you of
messages) from us by following the instructions contained in our electronic messages or by
contacting us as set out below.
To Deliver Targeted Advertising. We may use your information, including your location
information, and information regarding your participation in our loyalty programs and your
purchase habits, to facilitate the delivery of targeted, personalized ads, promotions, and offers
to you, on behalf of ourselves, select business partners, and advertisers, on and off the
Services. We may also use service providers and third-party companies to serve targeted ads to
you on other platforms. For more information, see “Your Choices and Opt Out” below.
To Better Understand Our Customers and to Improve Our Services. In the course of providing
the Services, we may collect information on our users’ demographics, interests and behavior
and analyze that data. We do this to better understand and serve our users, and to improve our
products and Services.
For Legal Compliance and Compliance with Our Terms. We may use your Personal Information
to ensure legal compliance, and to prevent, detect, and fight fraud or other illegal or
Consent. We may otherwise use your information with your consent or at your direction.
3. Sharing of Information
The following provides information about entities with which we may share your Personal
Affiliates. We may share information within our family of affiliated companies so that we may
provide offers from those companies that may be relevant to you, better understand your
preferences, and improve our Services.
Franchisees. We may share information with local franchisees of Qargo Coffee quick service
coffee shops store, particularly when they will work with us in delivering Services to you. For
example, local stores will implement delivery and take-away services that you may request
through the Services. We also may provide our franchisees with information so that a local
store may provide you with offers and promotions that might interest you. Please refer to your
local store for information on how they treat your Personal Information.
Licensees. We may share information with local licensees of Qargo Coffee quick service coffee
shops, particularly when they will work with us in delivering Services to you. For example, local
stores will implement delivery and take-away services that you may request through the
Services. We also may provide our licensees with information so that a local store may provide
you with offers and promotions that might interest you. Please refer to your local store for
information on how they treat your Personal Information.
Business Partners. We may also share your information with business partners to provide you
with Services that you request. For example, if you sign up for a promotion offered on our
Services that is sponsored or co-sponsored by another company, your information may be
shared with that sponsor. We are not responsible for the privacy practices of these entities and
recommend you review their privacy policies carefully.
Service Providers. We may share information with companies providing services on our behalf,
such as delivery services, hosting vendors, advertising service providers, data analytics
companies, marketing service companies, and list managers. We also may share your
information, including your payment information, as appropriate to process your payments for
the Services or complete a transaction. Our service providers are not authorized to use or
disclose Personal Information other than to perform services on our behalf.
Social Media Services. If you connect a social media account with the Services or engage with
our services through a social media platform, we may share your information with that social
media platform, and it may share information about you with us. We may use this information
to personalize your experience on the Services, or to provide you with offers or other products
or Services you may request. The information shared by or with the social media platform will
do not want your information shared in this way, do not connect your social media service
account with the Services.
Third-Party Companies that Provide Content, Advertising, or Functionality. Some of the
content, advertising, and functionality on our Services may be provided by third parties, such as
our advertisers. These companies may collect or receive certain information about your use of
information may be combined with information collected across different websites and online
services in order to deliver ads that are more relevant to you, both on and off our Services.
When Required or Permitted by Law, or As Necessary to Protect Our Users and Services. We
and our service providers may use and share your Personal Information as we believe is
necessary or appropriate to protect, enforce, or defend the legal rights, privacy, safety, or
property of us, our Services, our employees or agents or users, to detect, suppress or prevent
fraud or other wrongdoing, or where otherwise required or permitted by law, including
responding requests from public and government authorities.
Corporate Transactions. We reserve the right to transfer any information we have about you in
the event that we sell or transfer all or a portion of our business or assets to a third party, such
as in the event of a merger, acquisition, bankruptcy reorganization, or other change of
ownership or control. If another entity acquires us or any of our assets, information we have
collected about you may be transferred to such entity. In addition, if any bankruptcy or
reorganization proceeding is brought by or against us, such information may be considered an
asset of ours and may be sold or transferred to third parties. Should such a sale or transfer
occur, we will use reasonable efforts to try to require that the transferee use Personal
Information provided through the Services in a manner that is consistent with this Privacy
With Your Consent or at Your Direction. In addition to the sharing described in this Privacy
Policy, we may share information about you with third parties when you consent to or direct
Aggregated Data. We also may provide aggregated information, and data with personal
identifiers removed, to third parties to describe how our customers are using the Services.
4. Your Choices and Opt Out Options
Interest-Based Advertisements. We may use third parties to serve advertisements on our
beacons or other technologies to report certain information about your visits to our Services
and other websites in order to measure the effectiveness of our marketing campaigns and to
deliver ads that are more relevant to you, both on and off our Services. We may also use
services provided by service providers to serve targeted ads to you and others on such
To learn more about such interest-based advertising, please review the information below.
Please note that even if you opt-out, you may still receive advertisements from us that are not
customized based on your Usage Information.
To opt-out of such collection and use for online behavioral advertising by the
Digital Advertising Alliance participating companies in the United States, please
visit: www.aboutads.info/choices/ and www.aboutads.info/appchoices/ .
To opt-out of such collection and use for online behavioral advertising by the
Digital Advertising Alliance of Canada participating companies in Canada, please
visit: https://youradchoices.ca/en/tools .
To opt-out from the use of information about your online activities for online
behavioral advertising by NAI member companies, visit:
To opt-out of such collection and use for online behavioral advertising by the
European Interactive Digital Advertising Alliance in Europe
Cookies and Beacons. We and other companies that provide advertising and other services on
understand and improve our Services, to determine and improve the advertising shown to you
here or elsewhere, and to provide you with a customized online experience.
“Cookies” are small files that are placed on your computer when you visit a website. Cookies
may be used to store a unique identification number tied to your computer or device so that
you can be recognized as the same user across one or more browsing sessions, and across one
or more sites. If you wish to disable cookies, refer to your browser help menu to learn how to
disable cookies. If you disable cookies, it may interfere with the functioning of the Services.
“Beacons” (or “pixels”) are technologies that communicate information from your device to a
server. Beacons can be embedded in online content, videos, and emails, and can allow a server
to read certain types of information from your device, know when you have viewed particular
content or a particular email message, determine the time and date on which you viewed the
beacon, and the IP address of your device.
Beacons. We, along with third parties, also may use technologies called beacons (or “pixels”)
that communicate information from your device to a server. Beacons can be embedded in
online content, videos, and emails, and can allow a server to read certain types of information
from your device, know when you have viewed particular content or a particular email
message, determine the time and date on which you viewed the beacon, and the IP address of
your device. We and third parties use beacons for a variety of purposes, including to analyze
the use of our Services and (in conjunction with cookies) to provide content and ads that are
more relevant to you both on and off the Service.
Do Not Track. Some web browsers (including Safari, Internet Explorer, Edge, Firefox, and
Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a
user does not want to have their online activity and behavior tracked. Not all browsers offer a
DNT option, and DNT signals are not yet uniform. Like many website operators, we do not
or other technologies to deliver more relevant advertising and to link data collected across
other computers or devices that you may use.
Manage Your Account. You may access, modify or delete your account on the settings or
profile page, or by contacting us with such written request via email to firstname.lastname@example.org
or by mail to 1200 Brickell Avenue, Suite 1260, Miami FL 33131. In addition, you may contact us
at 1-(786) 777-8055 (United States). Whichever way you elect to contact us, we may ask that
you confirm and verify your identity.
Email Promotions. You may opt out of receiving commercial email, text message, and other
electronic messages from us (excluding transactional messages) by following the instructions
contained in those messages.
For California Residents
Your California Privacy Rights. As a California resident, you have certain rights over your
Personal Information held by RBI and its affiliates under the California Consumer Privacy Act
Notice of Collection of Personal Information. We collect these categories of personal
information when you interact with us: identifiers/contact information, commercial
information, internet/electronic activity, geolocation, and inferences from the above. We have
defined these categories in detail at the top of the policy.
We collect this information so that we can best serve you, including to fulfill your requests and
purchases, to better understand you as a customer, and to share offers that we think you may
be interested in. A more detailed description of these purposes is set forth in this Policy,
including the privacy disclosures and rights below.
Access and Deletion Requests. California residents are entitled twice a year, free of charge, to
request and obtain:
the categories and specific pieces of Personal Information that we collected about
you in the preceding 12 months, the business purpose for such collection, and
corresponding categories of sources from which we collected the information;
the categories of Personal Information, and the categories of third parties to whom
we disclosed your Personal Information in the preceding 12 months, and the
business or commercial purpose for such disclosure; and
the categories of Personal Information and the categories of third parties to whom
we sold your Personal Information in the preceding 12 months, and the commercial
purpose for such sale.
You may also request that we delete any Personal Information that we have collected from or
about you. Note that there are some reasons we will not be able to fully address your request,
such as if we need to complete a transaction for you, to detect and protect against fraudulent
and illegal activity, to exercise our rights, for our internal purposes, or to comply with a legal
Requests to exercise the above-described rights should be directed email@example.com .
In addition, you may contact us at 1-(786) 777-8055 (United States). Whichever way you elect
to contact us, we may ask that you confirm and verify your identity before we can respond to
We value your privacy and will not discriminate in response to your exercise of your privacy
rights. We will confirm receipt of your request within 10 business days and will respond to your
request within 45 calendar days, after proper verification, unless we need additional time, in
which case we will let you know.
In addition to the Your Choices and Opt Out Options section’s description (above) for opting out
of interest-based advertising and controlling browser settings, California consumers may also
use the Digital Advertising Alliance’s tool to send requests under the CCPA for a web browser to
opt out of the sale of personal information by some or all of that framework’s participating
companies by accessing the DAA’s tool here: https://www.privacyrights.info/, or by
downloading the DAA’s AppChoices mobile application opt-out here:
Agent Requests. You may authorize someone to make a privacy rights request on your behalf
(an authorized agent). Authorized agents will need to demonstrate that you’ve authorized them
to act on your behalf, and that they are registered with the California Secretary of State to
conduct business in California, or must demonstrate they have power of attorney pursuant to
applicable probate law. We retain the right to request confirmation directly from you
confirming that the agent is authorized to make such a request, or to request additional
information to confirm the agent’s identity. An authorized agent is prohibited from using a
consumer’s Personal Information, or any information collected from or about the consumer, for
any purpose other than to fulfill the consumer’s requests, for verification, or for fraud
GDPR & Your Data Protection Rights
If you are a resident of the European Economic Area (EEA), you have certain data protection
rights. Qargo Coffee, Inc. aims to take reasonable steps to allow you to correct, amend, delete,
or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be
removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you. Whenever
made possible, you can access, update or request deletion of your Personal Data
directly within your account settings section. If you are unable to perform these
actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if
that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal
The right of restriction. You have the right to request that we restrict the processing
of your personal information.
The right to data portability. You have the right to be provided with a copy of the
information we have on you in a structured, machine-readable and commonly used
The right to withdraw consent. You also have the right to withdraw your consent at
any time where PJ's Coffee of New Orleans relied on your consent to process your
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of
your Personal Data. For more information, please contact your local data protection authority
in the European Economic Area (EEA).
5. Data Security
We have in place generally-accepted, industry standard physical, electronic and managerial
procedures to protect Personal Information in our custody and control against loss, theft and
unauthorized access, use, modification and disclosure. However, no security system is
impenetrable. We cannot guarantee the security of our Services, nor can we guarantee that the
information you provide will not be intercepted while being transmitted to us over the Internet.
You use the Services and provide us with your Personal Information at your own risk. If we
share information with a third party, we shall use reasonable efforts to ensure that they keep
the information secure and only use the information consistent with the terms of this Privacy
6. Other Important Information
Children’s Privacy. We do not knowingly collect any Personal Information from children under
the age of 13 without parental consent, unless permitted by law. If you are a parent or guardian
and you are aware that your child has provided us with Personal Data, please contact us. If we
learn that a child under the age of 13 has provided us with Personal Information, we will use
reasonable efforts to delete it in accordance with applicable law.
Links to Third-Party Sites. Our Services may link to third-party websites and services that we do
not operate and are outside of our control. We are not responsible for the security or privacy of
any information collected by other websites or other services. Please exercise caution and
review the privacy statements applicable to the third-party websites and services you use.
User Responsibility. You are solely responsible for maintenance of the confidentiality and
security of any User Information which you transmit from or store on a Device for purposes of
using our Services via the website, mobile application, including mobile payments, and for all
transactions and other activities undertaken in your name, whether authorized or
unauthorized. Qargo Coffee, Inc. shall not be responsible for any losses arising out of the loss or
theft of User Information which you transmit from or store on a Device or from unauthorized or
fraudulent transactions associated with using our Services. You agree to immediately notify
Qargo Coffee, Inc. of any unauthorized transactions associated with your use of the Services.
International Transfers. The Services are headquartered in the United States. Please be aware
that information you provide to us or that we obtain as a result of your use of the Services may
be collected in your country and subsequently transferred to, maintained and processed in the
United States by us or our service providers for the purposes mentioned above in accordance
with applicable law. The privacy laws may differ from those in your jurisdiction and may not
always offer the same level of protection as in your country. By using the Services, you consent
to the collection, international transfer, storage, and processing of your information in the
changes will be posted to this page. We will notify you of material changes by appropriate
terms as of the Effective Date. Your use of the Services following such a change indicates your
By email: firstname.lastname@example.org
By phone: (786) 777-8055
By mail: 1200 Brickell Avenue, Suite 1260, Miami FL 33131
Whichever way you elect to contact us, we may ask that you confirm and verify your identity.